Do I have to sign a contract?
No. In fact there are no set up fees either. For whichever schedule you sign up for (once a week, every other week, or once a month), you would pay in advance for 4 weeks. You are then billed every 4 weeks. You can cancel at any time and your services will be completed for that current month. We also offer a one-time only service for those that just want a single scooping not on a schedule.
What is the cost for service?
Rates start as low as $8 per visit, rates increase with the number of dogs. There are no setup fees. Please see all yard scooping rates here.
Do you service my area and what would my service day be?
We service Asheville and surrounding areas Monday through Friday – your service day will be scheduled depending on your geographical location.
Mondays: West Asheville, Candler
Tuesdays: Arden, Fletcher, South Asheville
Wednesdays: North Asheville, Woodfin, Weaverville
Thursdays: East Asheville, Fairview
Note that an additional day will be added for those signing up for twice per week service.
How do I pay?
For your convenience, we offer online payment forms that accept credit and debit cards displaying the Visa, Mastercard, Discover and American Express logos. Your card will then be charged on a monthly (4-week) basis for the rate at which you choose. Recurring payments can be set up here. You can also choose to pay a one-time only fee if you would like just a single scooping not on a schedule.
How do I start service?
You can call, or simply fill out the form online to give us some basic information. There you can choose to set up your recurring payment or wait to hear from us first.
What if I have a small yard?
Discounts are available for those with small yards typically ranging from 10% – 20% off depending on size. The discount cannot be determined and applied until after our first visit. This discount may not be available to those that have redeemed other promotions to reduce their monthly rate.
Is there an extra charge if I have a large yard?
We try to avoid increasing the rate, but in rare cases we may scoop only a certain portion per session in order to clear the grounds properly and in a timely manner.
Is there an extra charge if I have large dogs?
No. No matter what size your dog, we see it as being equally challenging. While larger dogs might produce larger amounts, it is harder to spot the ones the little guys put out.
Do you deodorize on every visit
Yes, we “spot” deodorize on each scheduled visit. This means that we concentrate on one particular area that seems to have an unpleasant smell from excessive dog urine or fecal matter. We may choose to spray a different area on each visit. For a $5.00 fee, you can order a more detailed, full yard deodorizing for your next visit.
Is your service refundable?
No. We do not offer any refunds. You pay in advance for 4 weeks. This is so that we can better organize our schedule weeks out. If you are not happy with your service, please let us know so we can make it right!
What if I don’t need my yard scooped on a certain week?
Are you taking your dog on vacation or boarding him for the week? No problem! Just notify us before your service day so we know not to scoop and your next billing date will be extended out another week.
Are you insured?
Yes we carry workers compensation and liability insurance.
Do you work on Holidays?
We try to work on or close to Holidays to help keep a clean yard for those hosting a party or having family visit. We will work Thanksgiving and Christmas Eve as long as there are enough scoopers available. Christmas Day we are closed.
Do I have to be home while you work?
No. Please let us know of anything that could possibly hinder us from getting to your yard such as a locked gate or steep driveway so that we can discuss the best solution.
What happens if it snows or rains?
We will still come to scoop your yard rain or shine. If it is heavy rain or thunderstorm, we can simply wait until it has passed. If heavy snowfall occurs or any other weather condition that prevents us from scooping that day, we will attempt to service the next day. If we decide to delay your service for the following week, and your billing account will be credited a prorated amount.
Note that we may pause deodorizing service during the winter months to prevent the liquid spray from freezing on the surface.
What do you do with the scooped poop?
We started a composting program in 2018, although only up to 30% of what we collect can be composted at this time. Rest assured that your dog’s waste will always be taken off your property to be disposed of so your trash can won’t have that unpleasant odor.
Can my dog be in the yard when you scoop?
Yes. But only if your dog plays nice 🙂 Please let us know if you would like the scooper to text you when they are on their way so you have time to bring your dog in if you prefer.
How do I cancel my service?
We’ll be sorry to see you go! If you need to cancel, simply call (828.668.2055) or email us (email@example.com) at least 48 hours in advance before your next payment is scheduled.
Have a question you don’t see listed here?
Please visit our contact page. We’d love to hear from you!